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Business benefits

  • Build stable, secure, manageable operating environment.
  • Maximise desktop environment to suit your business needs.
  • Develop an office systems productivity platform that empowers your staff.
  • Ensure flexibility of moves adds and changes your workforce.
  • Maximise your desktop environment investment by doing more than less.
  • Optimise business opportunities in the marketplace.
  • Enjoy a full circle service, from security network concept to design, development, handover and support.
Features
  • Provide a single point of contact for I.T. support.
  • Strengthen your business with secured, dependable solutions so you can get more done with less.
  • Leverage affordable technology to grow your business.

Case Study

Complete network solutions

A revolution in the way people work.

it4 offer high quality technical assistance throughout a broad spectrum of I.T. fields. Our maintenance service plans are flexible and comprehensive and are designed to ensure that you don't have to worry about your I.T. issues, but can still choose the most economical support levels for your business.

Our guarantee
it4 staff of experienced consultants ask many questions in order to insure that our technological solution addresses specific business objectives. We also specialise in articulating the specific business impact of each solution. Technological solutions are rarely implemented unless a compelling business benefit is clearly understood.

We can help you put complex technology into a context that can be easily understood by those that have little or no direct computer knowledge.

The concept
The concept of emergency response is simple, it4 will guarantee that a problem or issue raised will be responded to within a certain time from notification of the issue.

Emergency situations may often be one or more of the following:
  • Critical hardware failure
  • Lost, damaged or stolen hardware
  • Communications failure
  • Operating system instability
  • Critical workstation failure
  • Security breach
  • Specific service failure

Business support
Of course, it4 can be available for any request that the client considers an emergency, for which we may provide or contribute to a solution beyond the scope defined in this list.

Where possible, it4 will endeavour to solve or fix the problem in the process of problem determination. If this is not possible, there will be sufficient documentation provided in order to make an informed decision on possible actions- which may or may not further involve it4 at the discretion of the client.

Working with you for you!
Our highly trained and experienced staff answer questions about using your products, using standard software products, accessing your system, and route specific requests to your predetermined contacts. Our representatives are trained to be your representatives, and your customised helpdesk can scale to any size to meet your business needs. We provide right answers when your users really need them.

UK based telephone support
With the ever increasing trend of outsourcing services to far and distant lands it4 have made a concious decision to locate their internal support staff and qualified engineers within the UK.

This we feel will offer greater support to our clients as well as contribute to the long term benefit of the country as a whole. Full UK based telephone support is incorporated into it4's maintenance agreements and experienced qualified engineers available at all times.

Remote diagnostics of local systems is also available through it4's broadband connections with 24/7 monitoring of connection status being maintained. Installation of diagnostic software on the clients systems allows it4 to fully manage all operations from their head office.