Andrew Mitchell & Co - Case Study

About

Established in 1849 The Andrew Mitchell & Co Ltd is the UK's leading supplier and fabricator of industrial textiles. Today's core business is both in manufacturing and the supply of industrial textile materials. They manufacture a wide range of items such as tarpaulins, complex security covers and missile cone covers.

Andrew Mitchell has a network of 12pcs and a server, which operate an in house system containing all of the documents required for mission critical operations.

Problem

When the systems are not running, or there is a fault with a PC, operations can be halted and then orders cannot be processed. This can happen frequently so they needed the support of an I.T expert to solve the problem when, if not before it happens.

Solution

it4 standard maintenance agreement which includes:

• Initial site inspection
• First line telephone support
• Qualified engineers in all aspects of the I.T industry
• Full onsite & offsite assistance
• Problems solved remotely
• The very latest technical advice and recommendations
• it4 systematic reminders and automatic software upgrades
• Your own dedicated engineer who'll understand the needs of your business and who'll advise you on the latest developments.
• On site support & training

Testimonial

"Andrew Mitchell continue to use it4 as they offer a first class service and are always willing to go the extra mile. The members of staff are very efficient as well as being friendly and helpful.

it4 evaluated our existing network, initiated a master plan to incrementally improve our system on site and for our home workers, and implemented its installation.

The remote support plan we have works great because it gives me the assurance that someone's reviewing our network on a regular basis and making sure everything is running smoothly and we can get support whilst at any of our offices across the UK.

it4 are quick to respond and they fix problems quickly and efficiently and maintain our network so that we have fewer issues. The peace of mind we have as a result of their work is something I would recommend to anyone!"- Stephen Carroll, Director of Operations